Across the globe, national and local governments from developing countries to industrialised nations are now providing public services to their citizens and businesses in ways previously unimagined.

Infocomm technology is changing the way governments work. In addition to putting critical information online and automating once-cumbersome processes, progressive governments are interacting electronically with their citizens and enabling a powerful network of information, knowledge and commerce.

With the e-Government transformation, businesses and public service agencies are now reaping the benefits of increased accessibility, responsiveness and efficiency. This re-inventing of government is a key enabler of the digital economy, and is also instrumental in bridging the digital divide in society.

Singapore is one of the first countries in the world to develop an integrated and coherent approach to computerising the government. Singapore Government’s infocomm journey started in the early 80’s with the aim of automating work functions and reduced paperwork for greater internal operational efficiencies.

The late 90’s saw the convergence of information technology and telecommunications which transformed the concept of service delivery. From 2000 – 2003, Singapore Government rolled out many online public services and from 2003 – 2006, it focused on improving the service experience of customers.

Today, Singapore is regarded as a leading e-Government in international benchmarking studies. Our innovative efforts in using infocomm technology have garnered us local and worldwide accolades and awards. More importantly, our citizens continue to express satisfaction with the standard of e-services delivered to them.